Eligibility Intake Specialist Pay: $19/hour
Type: Contract-to-Hire
Schedule: M-F, 8:30-5pm
Location: Paid parking in downtown Cleveland
Staffing Solutions is partnering with a local non-profit to identify a 5-7 stellar intake specialists to support their team. This position is primarily responsible for processing utilities assistance applications through a database for 8-12 clients per day. This contract position is with a client who requires employees to be fully vaccinated.
In this position you will: - Conduct utility assistance intake for clients which entails; determining eligibility for multiple utility programs; following program guidelines; collecting and entering data, computing financial budgets; verifying eligibility documentation(s).
- Preparing and scanning documents to the case files including changes affecting eligibility; notifies participants of any changes in assistance or services. Prepare and maintain client files and all correspondence in an accurate and timely manner.
- Prepare routine correspondence, case summaries and reports. Explains available services and programs to individuals and families in order to impact current crisis and/or meet their needs as well as provide community referrals.
- Attend trainings, meetings, and information sharing events.
To qualify they are seeking: - Good interpersonal communication skills & excellent customer service orientation.
- Demonstrated ability to communicate with diverse populations.
- Solid written and verbal communication skills; ability to communicate in a professional manner.
- Comfortable learning and adapting to technology. Prior experience in Salesforce or similar CRM preferred.
- Demonstrated ability to multi-task and work in a fast-paced environment. Demonstrated ability to work independently and a high-degree of self-motivation.
- .Attention to detail. Ability to use reports to ensure data quality and to manage client pipeline and workflow.
- Ability to demonstrate basic math skills.
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