Overview
Delaware North Gaming is searching for full-time or part-time Player Services Representatives to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Services Representative, you will be responsible for checking guests in and out, and assisting with all player rewards transactions.
If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now.
Additional Details
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Unit Description
Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.
Responsibilities

• Update player rewards information, perform credit and cash transactions, and issue player cards
• Explain games, contests, drawings, and promotional giveaways to guests
• Read group resumes and oversee daily activities of groups
• Complete shift closing, drop cash, check payments, and secure bank at all times
• Offer bell assistance to all arriving and departing guests

Qualifications

• No high school diploma or GED required
• Minimum of 1 year of experience in front desk customer service
• Must be able to obtain and maintain a state gaming license
• Strong written and verbal communication skills

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to stand 100% of the time