JOB SUMMARY
Under general supervision of the Engineering Manager, performs a variety of technical, paraprofessional, and customer service-related activities associated with processing and issuing excavation permits, special event permits, encroachment/pipeline agreements, and concrete maintenance programs. May also serve as backup for processing business licenses, building permits, and storm-water permitting applications.
Coordinates necessary approvals and maintains a variety of records.
MINIMUM QUALIFICATION
Four (4) years of experience in customer service, answering incoming calls and making outgoing calls, processing applications and detail-oriented work or any combination of education, experience, and training that provides the knowledge, skills, and abilities to perform the job's essential functions.
Special Requirements
Must possess a valid and unencumbered driver's license.
ESSENTIAL FUNCTIONS
The following duties and responsibilities are intended to be representative of the work performed by the employee in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.
Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

• Review and issue excavation permits. Ensure applications comply with existing ordinances, regulations, and state requirements. Calculate various fees in accordance with current ordinances and fee schedules.
• Review, maintain, and manage required bonding related to excavation permits.
• Review/issue special event permits, ensure applications adhere comply with ordinances, regulations, and state requirements. Calculate various fees in accordance with current ordinances and fee schedules.
• Assist city/town administrators, attorneys, and engineering staff with encroachment and pipeline franchise agreements to ensure language best adheres to current local ordinances and requirements.
• Process end-of-month reconciliations, create and manage invoices, and collect fees for any public Right-of-Way (ROW) permits to ensure accuracy and timely payments.

• Handle collections for past due accounts for any public ROW permits.
• Assist the public with applying for and understanding requirements for any ROW improvement permits (curb cuts) and/or concrete maintenance program, and coordinate communication/scheduling between the public and engineers/inspectors.
• Provides information to the public applicants and internal staff to ensure compliance with regulations, ordinances, policies, and procedures.
• Prepares and maintains an efficient tracking and filing system for licenses, permits, and related documents.
• May serve as backup for reviewing and processing building permits, business licenses, and planning applications.
• Process cash, check, or credit card payments, and cashier checks for Land Use files, business licenses renewal payments and new application fees, and performance and completion bonds; completes cashier paperwork to submit to the agency cashier and submits daily deposits to the Director of Finance.
• Prepares, prints, and mails licenses, permits and agreements.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:

• Ordinances of the various member municipalities of the Greater Salt Lake Municipal Services District.
• Knowledge of reading plans, pulling plat recordings to verify public ROW or utility easements, and coordinating with contractors/engineers for traffic control requirements and reviews.
• Government regulations
• Organizational procedures and functional details of municipal government operations
• Modern business office practices and procedures
• Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Project Management

Skills and Abilities to:
(REQUIRED)

• Maintain confidential information
• Interpret, apply, and explain applicable ordinances, codes, regulations, policies, and procedures
• Govern general regulatory permits and licensing practices
• Perform basic accounting and cash handling
• Communicate effectively both verbally and in writing
• Tactfully and effectively work with public contacts in relatively adverse situations

• Be proficient with computer programs and internet usage and research
• Work independently and with a team; maintaining effective working relationships with others
• Put forth effort to improve operations, decrease turnaround times, and streamline work processes
• Provide quality seamless customer service

Department : Engineering
Pay : $22.38-32.50/hr DOE
FLSA Status : Non-Exempt (hourly)
Location : Salt Lake City, UT 84109
Schedule : 8:00AM-5:00PM, Monday-Friday