SCHEDULE: Fri/Sat
SUMMARY: This position is the face of the patient experience which provides quality support services of scheduling, registration, insurance verification, co-pay or co-insurance collections and other related tasks within the revenue cycle. The data collection processes performed by this role directly impact departments such as Patient Financial Services, Health Information Management, Prior Authorization, Care Management and Clinical Services. Individuals in this role are front facing and provide the first impression of customer service at Liberty Hospital.
Required Education/Training: High school diploma or equivalent OR five (5) years of healthcare registration experience
Required Experience: Six (6) months' clerical or customer service experience in a front facing office setting or retail position; ability to multi-task, strong computer experience, outstanding customer service skills, basic mathematics and payment processing, ability to remain calm and professional
Preferred Education/Training: Associate's degree or equivalent college hours
Preferred Experience: Prior medical clerical experience; understanding of medical terminology and standard insurance forms