Overview:
JOB DUTIES
Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members.
Essential Functions
Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
Responsible for maintaining up to date reference materials.
With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines.
With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center.
With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center
Performs all Patient Access Center CSR duties.
Temperament
Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.
Qualifications:
SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE
Skills, Knowledge, Abilities
Possesses critical thinking, prioritization, and organizational skills.
Attention to detail and quality of work.
Basic computer literacy and arithmetic skills.
Ability to organize and prioritize assignments to work independently as well as a collaborative team member.
Operate multi-line automatic call distribution compatible telephone.
Experience Requirements
Length of Experience
Type of Experience
Required/Preferred
Data entry
required
1 year
University of Florida Jacksonville call center
required
2 years
Clerical/customer service experience -ideally in a health care related industry
preferred
1 year
Third party payors and computer experience for inputting data and reviewing patient demographic material
preferred
Education Requirements
Degree/Diploma Obtained
Required/Preferred
High School Diploma or GED equivalent
Required
UFJPI is an Equal Opportunity Employer and Drug Free Workplace