At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
Performs a variety of tasks applicable to the posting and balancing of daily cash receipts affecting patient accounts and general ledgers by use of a computer terminal. Reviews credit balance accounts, attaching appropriate refund information. Contacts insurance carriers and hospital personnel as needed. Serves as a customer service contact for billing inquiries that come in through phone and e-mail.
Essential Job Functions and Responsibilities:

• Performs cash posting duties.
• Working with specific batch information, researches all moneys received for each. individual account/general ledger. Contacts insurance carriers and hospital personnel when questionable information is received, to ensure accurate account posting.
• Utilizes set guidelines - handouts with posting procedures, insurance code listings and makes use of own notes with samples. Updates insurance codes online and corrects addresses as needed.
• Organizes work to assure timeliness and minimal error rate when posting in order to meet production goals.
• Is able to comprehend insurance denial codes on EOBs.
• Completes all departmental logs related to batch posting.
• Researches and answers billing inquiries that come in through both phone and e-mail
• Completes follow up on billing inquiries by communicating resolution to either the office staff or patient.

Completes all follow-up on accounts

• Compiles all credit information. Pulls previous payment EOBs, reviews accounts for posting and adjustment accuracy.
• Follows up on all unresolved accounts placed in unidentified cash. Contacts insurance carriers and hospital staff.
• Corrects any errors that have been received. Understands that if these are not corrected in a timely manner, there will be an impact on aging reports.

Performs miscellaneous duties

• Answers telephone, takes and relays messages. Answers e-mail. Answers inquiries on accounts. Refers to supervisor when unsure of resolution.
• Acts as backup for others within the team.

Educational / Minimum Requirements:
High School graduate. Six months to one year of office experience.
State/Federal Mandated Licensure or Certification Requirements:
None
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.
Special Requirements:
Knowledge of CRT/PC use - computer keyboard and calculator use with minimal error. Available to work quarterly overtime.
Physical Requirements:
Must maintain daily flexibility including but not limited to sitting and standing. Requires continual use of computer screen access and data input requiring dexterity and movement. Ability to efficiently move about A/R unit/storage area in order to retrieve and seek information on patient accounts and credits.
Work Environment:
Normal office conditions.
Cognitive Requirements:
Must be able to think independently, analyze information, execute written and oral instructions, follow directions, speak, write and understand English and have good mathematical aptitude. Ability to stay focused and organized in a production atmosphere.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.