22.60-28.30 per hour $22.30 - $28.30 | U.S. 85, North, Sedalia, CO 80135, USA | Hourly | Full Time
**Engineering Services Representative I - Non-Bargaining Unit**
**About CORE**
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities. With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
**About the job**
Responsible for direct customer service to process requests for new service and other directives associated with engineering and construction projects within a fast-paced office environment. Work includes a high volume of customer contact via telephone and email, data entry, managing spreadsheets, and departmental documentation management.
**This is a non-exempt onsite position at our Sedalia office, located at 5496 North U.S. Highway 85, Sedalia, CO 80135** **with no remote or hybrid work options available.**
**You will...**
+ Originate and process consumer applications for new construction or service.
+ Provide applicants necessary information pertaining to procedures and requirements relative to the line extension, service upgrade, and/or interconnection of electric service including rate schedules and service connection specifications.
+ Issue service orders to install (or remove) meters, as required, as proper releases are received from inspectors, and customer accounts are established in good standing.
+ Maintain accurate location and account information regarding rates, cycles, and devices.
+ Coordinate with contractor to manage installation and invoicing of secondary lateral services.
+ Assist other Engineering Services staff members to balance workload as volume of requests are received.
+ Manage the refunds of tap fees in a timely manner.
**We are excited to speak to someone with the following...**
+ High school diploma or equivalent certificate required.
+ One or more years of practical equivalent experience in customer service is required.
+ Excellent communication and problem-solving skills with a strong drive to provide exceptional customer service.
+ Ability to work with a multi-screen, multi-application computer system.
+ Proficient with Microsoft Office: Excel, Word, Outlook, Teams.
**Preferred Qualifications** :
+ At least one year of customer service experience within the utility industry.
+ Competent with position-specific software and applications.
**Hourly Range** : $ 22.94 - $28.72
**CORE offers a comprehensive benefits package including the following...**
+ 9/80 work schedule: Every other Friday off!
+ Eight paid holidays per year
+ 160 Hours of accruable PTO per year
+ Paid parental leave (80 hours)
+ Education and training reimbursement
+ Volunteer paid time off.
+ **100% Cooperative paid benefits, including:**
+ Defined benefit pension plan
+ Medical insurance
+ Dental insurance
+ Vision insurance
+ Short term disability
+ Long term disability
+ Long term Care
+ Employee assistance program
+ Life insurance
+ HSA employer contribution: $900 for employee only, $1,800 for employee + dependents
+ 401(k) retirement plan with company match up to 4%. Immediately 100% vested.
+ Wellness reimbursement: Up to $300 per year
+ Travel assistance & identity theft support services.
+ Length of service program
+ Free Onsite EV charging stations (at certain locations)
+ Onsite micro market (at certain locations)
+ Onsite gym with golf simulator and massage chairs (at certain locations)
This position is eligible for a discretionary annual incentive program driven by organizational and individual performance up to 5%.
This job will be posted until it is filled. ?We encourage qualified candidates to submit their application(s) expediently so as not to miss this opportunity. Please reach out to People Operations at for a complete job description.
_CORE is an Equal Opportunity Employer._
+ EEO is The Law - click here for more information (
+ Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
+ We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at
Posting # 2024-070