Mass Markets - JobID: 14263 (Customer Service Representative) As a Telecom Customer Care Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Listen to customers, understand their needs, and resolve customer issues; Utilize systems and technology to complete account management tasks; Document and process customer claims in appropriate systems; Follow all required scripts, policies, and procedures; Comply with requirements surrounding confidential information and personal information...Hiring Immediately >>