Description:
Key Responsibilities :
1. Client Intake and Communication:
- Serve as the first point of contact for incoming person served calls and emails.
- Accurately complete intake forms, ensuring all necessary person served information is documented.
- Coordinate follow-ups for missing documentation or incomplete service agreements.
2. Data Entry and Record Management:
- Maintain detailed and organized records of all intakes in agency systems.
- Update and maintain spreadsheets by entering accurate information received through the intake process.
3. Team Collaboration:
- Work closely with CFSS workers to transition completed intakes for consultation.
- Provide status updates and feedback to the CFSS Supervisor as needed.
4. Administrative Support:
- Respond to client inquiries promptly and professionally.
- Assist in improving intake workflows to enhance efficiency.
Company Perks:
- Training Program - 30 days, once training has been completed, and approved by direct supervisor, then position moves to fully remote.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Voluntary Life Insurance
- Flexible Spending Account
- Paid Time Off
- 7 Holidays
- 401K Eligible to contribute 6 months from start date.
- Animal Friendly Corporate Office
- Professional Growth Opportunities
- Employee Recognition Programs
- Flexible Schedules
- Team Atmosphere
- MSSA membership & paid CEUs
- Licensing supervision
- Flex-time available after the first 90 days.
Requirements:
DHS Requirements for Employees Working Directly with CFSS Participants:
- Must be at least 18 years old.
- Successfully pass a background study.
- Meet one of the following criteria:
- One year of full-time experience providing direct services to individuals with disabilities or those over 65.
- Experience coordinating or directing services for these populations, including self-directed services.
- Personal experience in coordinating their own services.
PI17f454d5310f-26289-36217705