Overview
This position is responsible for reviewing and processing source data to provide accurate and timely entry to accounting systems and sub systems for hotel revenue. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
Responsibilities

• Audit and process source documents in accordance with established departmental procedures to facilitate timely and accurate recording of hotel and related revenue.
• Initiate the generation of and coordinates the distribution of various hotel system reports.
• Assist in training and supervising staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
• Notify Supervisor of Hotel Operations of any potential discrepancies and assists with research and resolution of problems.
• Familiar with all aspects of Guest Services, including all check-in and check-out procedures.
• Oversee all close day functions in the front office and that all rooms are checked in and payments are secured. Maintains support documentation for established filing system.
• Enroll and encourage customers to use the 24K Select Club card, which entails explaining how to use the card as well as the advantages of its use.
• Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence.

Qualifications
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Accurately review and audit relevant information.
• Solve mathematically oriented problems.
• Excellent customer service and guest recovery skills.

• Computer literate in Microsoft Windows applications required; LMS experience preferred.
• Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time.
• Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff.
• Must be able to speak English.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Knowledge of the local area and attractions is a plus.
• Minimum age requirement is 21.

What we offer you:
•Multiple benefit plans to suit your needs
•Paid Time Off
•401K
•Opportunities for advancement
•Positive and respectful work environment where diversity is valued
•Generous employee discounts on dining, retail, amusements, and hotels
•Community volunteer opportunities
Pay Range
USD $19.00 - USD $19.00 /Hr.