Customer Service Representative I (I/O) - ADT

job
  • HonorVet Technologies
Job Summary
Location
Jacksonville ,FL 32290
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
10 Jan 2025
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Job Description
Qualifications:
  • Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
  • Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
  • Candidates could be selected to work any of the below listed shifts: 12:30pm-9:00pm, 1:30pm-10:00pm, 2:30pm-11:00pm and 3:30pm-12:00am - Sunday-Thursday or Tuesday-Saturday schedule.

Responsibilities:
  • Call coordinator - will answer phones from potential and existing client customers; ask specific questions to determine need and then transfer to the appropriate dept.
  • All Candidates must have:
  • Internet Service (cannot connect via WIFI)
  • Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at
  • Candidate must have Windows 10 on computer
  • Must have modem connection - Must be hardwired to your computer via ethernet cable
  • Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
  • Allow client required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)
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