Mass Markets - Full_Time (Customer Service Representative) As a Bank Customer Services Representative at Mass Markets, you'll: Handle inbound customer calls in a courteous, timely, and professional manner, including email and live chat; Listen to customers, understand their needs, and resolve customer issues; Escalate customer issues to the appropriate staff and managerial for resolution as needed; Accurately document call resolution in appropriate systems; Strictly follow client process for handling financial issues and inquiries...Hiring Immediately >>