Overview:
The Care Navigator is a member of the Patient Care Coordination Team and works to improve the health outcomes of our
patients. Using reports from the third party payers and internally developed reports the care navigator will conduct patient
outreach to assist patients with scheduling, ensure patients have appropriate follow up instructions, and connect patients with
support services agencies as needed. The Care Navigator will be involved in activities to engage the physician practices in
ongoing efforts of continuous quality improvement using nationally recognized measures such as HEDIS and evidence-based
guidelines. The Care Navigator provides communication and support to the primary care providers regarding HEDIS, health
maintenance, and management of chronic conditions of their patient panel. The person in this position works under general
supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may
also be required to remain on campus immediately before, during, and after severe weather and/or disasters.
Qualifications:
- Successful completion of an accredited medical assisting program or Graduation from a formal medical services training program of the United States Armed Forces required OR Practical Nursing Degree.
- Two years experience in a clinical practice or other healthcare setting.
- If an LPN, current Florida LPN License. If an MA, must be certified/registered with one of the following: American Association of Medical Assistants (AAMA) Certified or American Medical Technologist (AMT) Registered with an Active Membership or NCMA National Certified Medical Assistant (NCCT) or National Health Career Association (NHA) or National Association for Health Professionals (NAHP- NRCMA) or or AMCA-American Medical Certification Association certification. BLS through American Heart Association is required.
- Physician relations, consensus-building, ability to work independently, excellent problem-solving skills, clinical expertise, ability to use data for decision-making, excellent communication skills, proficient in Word, Excel, PowerPoint, and demonstrated knowledge of EHR navigation. Knowledge of medical terminology, anatomy and physiology.