Company Description
Job Description
Are you passionate about delivering exceptional customer service? We're seeking an enthusiastic and detail-oriented Customer Service Agent to join our team in Pittsburgh, United States. As the face of our company, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence. Hourly rate $19.75.

• Greet and assist customers in a friendly, professional manner
• Handle customer inquiries, complaints, and requests efficiently and effectively
• Process transactions, including payments and refunds, with accuracy and attention to detail
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with team members to resolve complex customer issues
• Identify and escalate priority issues to appropriate departments
• Maintain accurate records of all customer interactions and transactions
• Participate in ongoing training to enhance customer service skills and product knowledge
• Adapt to changing customer needs and company procedures with flexibility
• Contribute to a positive work environment by maintaining a professional and supportive attitude

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience in a fast-paced environment
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to detail
• Proficiency in basic computer navigation and Microsoft Office applications
• Ability to multitask and work efficiently in a dynamic setting
• Flexible availability to work various shifts, including days and evenings
• Valid driver's license with a clean driving record
• Willingness to wear a company uniform
• Empathetic and patient demeanor when dealing with customers
• Ability to remain calm and professional under pressure
• Strong organizational skills and ability to manage time effectively
• Fluency in English required; proficiency in additional languages is a plus

Additional Information
About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!