Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes rated service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals.
Learn more about Hacienda Del Sol here.
Front Desk Supervisor
Job Summary :
The job of a Front Desk Supervisor is responsible for overseeing the daily operations of resort front desk, including supervising staff, ensuring smooth check-in and check-out processes, handling guest inquiries, coordinating reservations, and maintaining guest satisfaction by providing excellent customer service, all while adhering to established policies and procedures. Leads and trains a team of front desk agents, resolving issues and ensuring the overall efficiency of the front office area.
This is a full-time, hourly position.
Responsibilities:

• Train and develop front desk staff on proper procedures, guest service standards, and use of property management systems.

• Assign tasks and manage schedules to ensure adequate coverage during shifts.

• Monitor staff performance, provide feedback, and address any performance issues.

• Provide coaching as needed.

• Greet guests upon arrival, providing a warm welcome and assisting with check-in process.

• Handle guest inquiries, requests, and complaints promptly and professionally.

• Provide accurate information about resort amenities, local attractions, and services.

• Manage guest reservations, including confirming details and updating system.

• Ensure smooth check-out process, including handling payments and final billing.

• Monitor and maintain the cleanliness and organization of the front desk area.

• Oversee cash handling procedures, ensuring accuracy and compliance with policies.

• Manage the front desk communication system, including phone calls and guest messages.

• Ensure adherence to resort policies and procedures, including safety regulations.

• Collaborate with other departments to coordinate guest needs and resolve issues.

Requirements:

• Previous experience and knowledge working with hotel systems preferred
• Strong leadership and supervisory abilities
• Excellent customer service and communication skills
• Possess strong problem-solving and multitasking skills
• Ability to work in a fast-paced environment
• Ability to stand for long periods of time
• Basic knowledge of computers and computer systems

EEOC statement:
Hacienda Del Sol Resort is an Equal Opportunity Employer that does not discriminate on the basis of age, sex, race, color, national origin, religion, disability, or any other characteristic protected under state, federal, or local laws. We are committed to creating a diverse and inclusive workplace.