Company Description
Collabera is a leading Digital Solutions company providing software engineering solutions to the world's most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500.
With Collabera, you:

• Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security, and Engineering.
• At Collabera you have 80% chance of project extension or redeployment to other clients
• Will have endless opportunities to learn new technologies through our in-house Training arm - Cognixia.

Please let me know the best time and number to connect with you or please give me a call on {your number} to discuss this further. Also, if you happen to know anyone who fits this role, please do send us their resume. We do have a referral policy.
Job Description
Employee Relations Consultant
Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
Provide consultation on general policy questions, drive resolution for less complex cases
Identify cases requiring escalation and complete required documentation.
Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Required Skils:
•Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer.
•Time management in controlling the call (fast paced environment).
•Strong documentation, communication and organizational skills with attention to detail for documentation in case management system.
Desired Skills:
•Call Center experience, specifically intake
•Working in case management systems
•HR / ER experience
Responsibilities:
Intake information from a phone queue for 6-8 hours per day
Complete intake form and tracker
Set up case in case management system
Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Expectation of 15 minutes per intake
Qualifications
Additional Information
Please call me at 515-954-3712 if you are interested in this role :)