Reports to: Director of Clinical Services

Type: Full-Time & Part-Time positions available.

Payrate: $35.45/hour and $4/hr GY shift differential

Union Representation: Represented by OPEIU

Location: In person role, Seattle, WA

Schedule: Full-Time & Part-Time openings

Sat & Sun 8am-4pm, Weekdays 4pm-12am

Position Summary: As a Crisis Services Clinician, you will be a qualified Mental Health Professional with comprehensive training in five essential crisis services clinical functions: Crisis Services Coordinator, Hospital Authorizer, One-Call Triage Clinician, and Mental Health Triage Clinician. Your primary responsibility will entail overseeing all activities within the phone room, working collaboratively with fellow clinical staff and paraprofessionals during each shift.

This role is fully supported by a Clinical Management team and offers supervision hours towards licensure including direct and indirect service hours.

Job Duties:

Crisis Service Coordination

• Supervise Phone Workers directly and provide general oversight and direction to other staff in the phone room during scheduled shifts.
• Monitor and coach Phone Workers closely, assign and review tasks of Crisis Intervention Specialists (CIS), and offer consultation and direction to other clinical staff engaged in crisis room work.
• Provide leadership on the floor and determine when consultation from supervisors and upper managers is necessary during shifts.
• Monitor call queues to assign phone interventions promptly to support appropriate clinical service and meet contractual metrics.
• Supports the CIS with ongoing and immediate feedback as well as gives input to CIS supervisor for formal evaluation.
• Conducts formal evaluations of Phone Workers in a timely manner and provides ongoing feedback to Volunteer Services Manager regarding Phone Worker performances including discipline and commendation.
• Ensure adherence to all policies and procedures by phone room staff.
• Ensure delivery of services consistent with compassionate, respectful, professional, and recovery-oriented principles.
• Assess crisis calls, evaluate risk of harm and mental illness, and ensure implementation of best clinical intervention practices.
• Assist phone workers in identifying clients of agencies for which after-hours telephone support is provided or who are frequent callers of the crisis line.
• Ensure accurate and complete documentation of all calls in the Quality Assurance (QA) process.

Thriving employees means a thriving mission:

We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

• Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.
• Annual wage increases
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking & Flexible Schedules
• Growth opportunities
• Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• 403B Retirement Plan
• Gym classes

KNOWLEDGE AND ABILITIES:

• Ability to develop and maintain effective working relationships.
• Ability to make clinical decisions.
• Ability to work effectively in a call center environment.
• Ability to work with a team of clinical staff and volunteers.
• Ability to navigate Electronic Health Records and experience using Microsoft Office Suite.
• Ability to work independently.

REQUIRED QUALIFICATIONS:

• Mental Health Professional status per WAC 388-865-0238 or ability to qualify for MHP Status.
• Master’s degree in social sciences and two years’ experience working with individuals with severe and persistent mental illness.
• Prefer experience in King, Clark, Chelan, Douglas, Pierce, Okanogan, Klickitat, Grant, or Skamania County Public Mental Health System

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

• This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.