Company Description
Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career.
Job Description
Bullfrog Spas - Retail Service seeks a Customer Care Representative dedicated to enhancing the customer experience. Our mission is to "Create Peaceful Lives" for customers, ensuring seamless communication and satisfaction throughout their product ownership journey. This role requires a blend of technical proficiency and strong interpersonal skills to engage with customers and internal teams effectively. Responsibilities include coordinating deliveries, fostering customer relationships, and collaborating closely with delivery and service teams. If you're organized, goal-oriented, and committed to delivering exceptional service and products consistently, join us in embracing our customer service ethos. Apply Now!
Responsibilities:
•Provide exceptional customer service via phone, email, and chat channels.
•Assist customers with inquiries, complaints, and product/service-related issues.
•Resolve customer concerns efficiently and professionally, aiming for first-call resolution.
•Process orders, returns, and exchanges accurately and in a timely manner.
•Maintain up-to-date knowledge of company products, policies, and procedures.
•Collaborate with other departments to ensure customer satisfaction and problem resolution.
•Document customer interactions and feedback in the CRM system.
Requirements:
•Excellent communication and interpersonal skills.
•Strong problem-solving abilities and attention to detail.
•Ability to multitask in a fast-paced environment.
•Proficiency in using CRM software and other customer service tools.
•Previous experience in a customer service role preferred.