JOB DESCRIPTION
Go through and examine return mail at the the Orlando Customer Pay office to identify what follow up is required to make delivery:

1. • 1. Confirmed but not updated address change. Is there a communication from the patient in the system and the change was not updated? The change may have been entered as service address or shipping address and not updated as a mailing address. Is there a comm note that has not been worked.

1. • 1. Address edit. Part of the address not being produced on the mail. Is there something missing such as the apartment number, incorrect zip code, street spelling.

1. • 1. Requires more research. These are items that require confirmation of the correct address. This can be determined using one or more of the following methods/tools:

1. • 1. 1. National Change of Address application.

1. • 1. 1. Label from USPS on the envelop.

1. • 1. 1. Calling the patient.