Description -
- Take incoming calls for electric, water, cable and telecommunication services; informs customers in advance of what they will need when coming into office to sign for service.
- Prepares all documents, assisting customers with initial sign-ups or reconnects for all services; budget and bank draft sign-ups; calculates amount of deposit for business accounts, insures deposits have been made or co-signer's signature obtained; obtains customer signatures; research files for prior usage and/or delinquent accounts and collect any balance due; distributes required information to customer; orders required tests for electric if disconnected for designated period of time; places all orders in computer.
- Recommends and sells additional services to customers as appropriate.
- Issues disconnect and/or connect orders for customers who either move or change services provided.
- Sign-up builders for temporary electric and water meters.
- Issues cable related equipment; accepts returned boxes, processes return of deposit.
- Accepts trouble calls from customers; assists customer when possible; assists service personnel in finding requested information.
- Assists with non-pay and disconnect procedures including identifying non- payment customers, reconnections, rechecks, and final disconnect orders.
- Prepares letters of credit and/or references if requested.
- May serve as Receptionist; assists with answering phone, greeting visitors, delivering inter-office mail and information, etc.
- Must be able to work in overtime situations with little to no prior notice.
- Perform any other related duties as required or assigned.
Requirements Qualified applicants must have a high school education or equivalent, supplemented by 12 to 18 months of customer service-related experience.