Top JobLocated in Kennewick, WASalary: $20-$25Job Title: Bilingual Customer Service RepresentativePay: $18.50Key Responsibilities:- Address customer inquiries, concerns, and complaints promptly and professionally.- Utilize product knowledge to assist customers with their inquiries and provide recommendations.- Maintain accurate records of customer interactions and transactions in our CRM system.- Collaborate with team members to improve the customer experience and resolve issues effectively.- Follow company policies and procedures while maintaining a high standard of service.- Assist in the translation of company materials or communications as needed.- Participate in ongoing training and development to enhance skills and knowledge.Qualifications:- High school diploma or equivalent; additional education in customer service or related fields is a plus.- Fluent in English and Spanish, both written and spoken.- Previous experience in customer service or a related field is preferred.- Excellent communication skills and a strong ability to connect with customers.- Problem-solving skills and the ability to handle difficult situations with professionalism.- Proficient in using computers and customer management software.- Flexible availability, including the ability to work evenings and weekends if required.Benefits of working with Express:Medical PlanDental PlanHoliday Pay (6 Days Observed)401k Retirement Savings PlanAbout us:Express works with job seekers to help find the right job for their skills and experience. As one of the leading staffing companies in North America, Washington, and Kennewick, we're ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including:AdministrativeLight IndustrialSkilled TradesProfessional positionsOur location:7014 W Okanogan Pl.Kennewick, WA 99336#2907OSExpress Office: Kennewick7014 Okanogan PlaceKennewick, WA 99336