Position Summary:

Terryberry is looking for a customer focused, service oriented individual to join our Customer Account Management Team! Ideally, you will have had prior customer service experience, and you are someone who thrives in building relationships with customers. 

This is a Hybrid position, based out of Grand Rapids, MI - local candidates only!

Primary Responsibilities:

• Develop and maintain relationships with our Recognition Program Administrators for assigned accounts
• Assist with customer onboarding and account set-up
• Document account program details and instructions
• Build and maintain recognition program details in ERP (ROES)
• Process and upload employee lists to AwardChoice
• Update and quote pricing upon request for customers
• Enter or upload, review, confirm and submit orders accurately, including tooling details
• Utilize Salesforce and process sheet to create re-order cadences and tasks
• Update accounts, orders and cadences as changes occur
• Support customer online programs, including employee lists, communications, login instructions, and brochure orders
• Assist program administrators with website award links
• Create business opportunities for existing customers in Salesforce
• Back-up team members as necessary, along with other duties as assigned

Skills and Experience Needed:

• Exceptional customer service skills (ideally, 2+ years prior experience in a service-oriented position)
• Ability to build rapport and relationships with people and teams
• Strong technical skills including; the ability to work with dual-screen monitors, intermediate Excel and Outlook skills, and the ability to learn and effectively use new software
• Excellent professional written and oral communication skills
• Ability to multi-task, prioritize, and manage time efficiently
• Solid problem-solving skills
• High degree of attention to detail and organizational skills
• Positive attitude and team player!

About Terryberry:

We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK. Are you interested in joining a dynamic growth company which has a real purpose?

Terryberry provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All interested applicants, please submit your resume to .