About Serve Freight
Serve Freight, an agency of GlobalTranz, is more than just a logistics provider. Founded on integrity and reliability, we ensure that every shipment is handled with unparalleled care and precision. The Serve Freight team is dynamic and customer-focused, committed to providing exceptional service and efficient transportation solutions. We pride ourselves on fostering a collaborative work environment where every team member plays a vital role in our success.
Position Summary:
We are seeking an enthusiastic and detail-oriented Carrier Sales Representative to join our team. This entry-level role is essential in driving customer engagement and communication, managing bookings, and maintaining high-quality standards throughout the customer journey. You will work closely with the Business Development Team and Pricing Analyst to ensure the successful execution of logistics operations.
Key Responsibilities:
- Forward Quotes: Send quotes to customers promptly upon receiving new leads.
- Booking and Confirmation: Confirm quotes with customers and ensure accurate booking of shipments.
- Client Engagement: Handle direct outreach to clients, building and maintaining strong relationships.
- Quality Assurance: Conduct QA/QC checks before finalizing bookings to ensure accuracy and adherence to standards.
- Pull Quotes: Occasionally pull quotes in collaboration with the Pricing Analyst.
- Team Collaboration: Partner with the Business Development Team and Pricing Analyst throughout the customer lifecycle to ensure seamless service delivery.
- Timely Responses: Maintain quick and professional communication with clients and internal teams.
Qualifications:
- Logistics Background: A must-have for understanding industry operations and challenges. This includes having experience with TMS’s.
- Sales Experience: Previous sales experience is a plus, though not required.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proactive mindset with the ability to adapt to a fast-paced environment.
- Comfortable talking on the phone to resolve issues as needed with external customers.
This position has a base hourly pay + commissions.