POSITION SUMMARY:
Perform a wide variety of analytical support and accountability for new loans to commercial (CL) and installment (IL) Loan Officers and Loan Assistants. Accurately enter loan data to system. Ensure that loan files contain the proper documents and relevant data. Provide an array of support for loans. Exercise independent judgment under moderate supervision. Conduct relationships and activities consistent with established bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Loan Processing:
Communicate with Officers and Assistants for selecting the correct information needed to create a loan. Input and update loan data into Laser Pro. Assemble and verify loan documents for accuracy. Process loans in a timely manner. Stay updated on all compliance and bank policies.

• Accurately input loan information into Laser Pro.
• Verify information is in compliance with state and federal statutes and bank policy.
• Prioritize processing requests in order to complete in a timely manner.
• Initiate and inform officers and assistants of any errors, changes, or information that may be needed.
• Review your processed loans for accuracy, technical exceptions and adherence to policies, laws and regulations and report exceptions to Loan Operations Management.
• Coordinate timely delivery of closing documents with branch, officer, and assistants.
• Maintain and follow-up with Loan Operations Management on exceptions using a tracking spreadsheet.
• Ensure credit memorandums are complete for proper data entry.
• Gather HMDA data and enter into LaserPro.
• Complete, review, submit and/or distribute required reports, being sure to meet deadline requirements.

Loan Operations Representative:

• Balance and reconcile GAP General Ledger accounts on a monthly basis.
• Contact customers to obtain updated addresses on returned mail.
• Process, image, and QC Letters of Guarantee, as needed.
• Complete, review, submit and/or distribute required reports, being sure to meet deadline requirements.
• Answer overflow calls that come into the Loan Operations department extension or when staffing needs arise.
• Provide support and servicing to the Loan Administration POD, Loan Customer Service POD and Loan Booking POD as well as internal customers on all aspects of commercial (CL), installment (IL), mortgage (ML) and overdraft banking (ODB) loans.

The duties listed above are the basic duties for the Loan Processor/Loan Operations Representative. Loan Operations personnel are required to learn and successfully perform the duties of all areas as designated by management.
Respond to internal and external inquiries regarding the status of new loans, including, loan officers, loan assistants, and other bank personnel, when questions arise regarding loan documents, regulations, and approvals.
Follow and assist with establishing, implementing and maintaining methods and procedures to assure all loan actions are processed correctly and timely. Maintain a comprehensive procedures manual on all job responsibilities.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Maintain a friendly, positive, and professional attitude. Resolve difficult situations with tact and diplomacy.
Advise Loan Operations Management when there are problems with established procedures, policies, improper calculations on loans, or issues with meeting deadlines.
Handle routine administrative details for the department including service calls on equipment, and updates to software.
Maintain neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.
Complete or attend all required training.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist others in the department as needed and/or directed. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
POSITION REQUIREMENTS:
High school education or equivalent. At least two years of experience in general office work or completion of an associate degree in Administrative Office Systems or a related area is desired. Previous experience as a Loan Processor or in banking is preferable.
Attention to detail required.
Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation and standard English usage; business correspondence formats, recordkeeping and filing methods; basic math calculations.
Must possess good judgment and organizational skills, the ability to prioritize, and handle confidential information.
Ability to deal effectively and courteously with a large number of associates and members of the general public.
Ability to read, write, and speak English. Effective oral and written communication skills
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form and complete assignments without detailed directions.
Ability to independently plan, prioritize, organize and complete work efficiently and accurately.
Willingness to assume additional responsibilities/duties/projects as they arise.
Ability to maintain regular and punctual attendance.
Ability to operate a variety of office administration equipment such as PC, telephones/voicemail, copy machine, fax machine, calculator/adding machine, printer/MFD, etc. Utilize computer software applications such as Internet, Word, Excel, Outlook, and Intranet.
PHYSICAL AND SENSORY DEMANDS:
Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch.
Occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision.
WORKING CONDITIONS:
Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust or other factors.