Job Description
This is a career position with upward movement opportunities within and outside of this office. This position is designed to start as a Customer Service Representative, learning the systems and rules, as you transition into Customer Service/Sales. The culture is fun and productive. I'm looking for someone with a HUGE personality who is a TRUE self-starter and hard worker.
Insurance experience mandatory. Possession of a Property & Casualty licensing is REQUIRED, Life & Health license is preferred. State Farm team member experience is REQUIRED. If you are not State Farm experience and are not licensed, please do not apply.
We are a hybrid (work/home) office. Must be flexible with the work location.
Duties:

• Answer incoming calls to the agency
• Promote and build good customer relationships as a friendly, helpful, and engaged team member
• Provide excellent communication skills; written, verbal, and listening
• Provide prompt and accurate customer service
• Assist agent and Team Members with a variety of communication tasks
• Outgoing and customer focused. Be firm but fair
• ECRM (Salesforce) experience required, and computer skills a must
• Bi-lingual (Spanish) preferred
• Service can include responding to customer inquiries, i.e.: insurance availability, eligibility, coverages, policy changes, transfers, claim submission and billing clarification
• Develop leads, schedule appointments, and market appropriate products/services
• Proactive in problem solving. This is important! Must be able to find answers
• Ability to work with and support a team of sales consultants
• Experience and ability to work remotely
• Complete various marketing tasks. Working knowledge of social media
• Show strong attention to details and follow up skills

Job Type: Full-time
Pay: $17.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Shift:
8 hour shift
Ability to commute/relocate:
Crofton, MD 21114: Reliably commute or planning to relocate before starting work (Required)
Experience:
State Farm: 1 year (Required)
Language:
Spanish (Preferred)
License/Certification:
Life & Health Insurance License (Preferred)
Property & Casualty License (Required)
Work Location:
In person