VP/Records Manager
If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.
Company Information:
Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.
Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.
If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.
Bell's Values:
As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• "Paying it forward" by giving back to the communities we serve.

Our Bottom Line:
Happy Employees! Happy Customers!
Job Summary:
This position is responsible for overseeing the records management program of the bank, including but not limited to, document scanning, indexing, quality control, original document coordination, physical and electronic retention management, image archive expertise and administration, process automation through workflow applications, document design, and functions associated with print/mail operations.
Primary Duties:

• Leadership Expectations:
  • Define and delegate work responsibilities with clear, consistent expectations and desired outcomes.
  • Verbalize and demonstrate both knowledge and application of Bell Bank policies, procedures and guidelines, paying special attention to maintaining security, confidentiality, and integrity of employee and customer information.
  • Demonstrate the ability to take charge, make unpopular decisions, if necessary, and face difficult situations professionally.
  • Demonstrate effectiveness in maintaining a well-organized operation to ensure the efficiency and accuracy of the work and information flow; monitor procedures and implement corrective actions as required.
  • Develop, strategize, facilitate and support change within the Bell Bank system.
  • Demonstrate commitment to continuous learning personally and commitment to personal/professional development for team members.
  • Demonstrate the ability to work effectively with different types of personalities within the Bell Bank team.
  • Demonstrate strong interpersonal skills and commitment to the ethics of good character humility and servant leadership.
• Functional Requirements:
  • Lead and direct the document imaging, workflow, physical records handling, and print/mail processes.
  • Develop and manage application user training and customer support for the records management function.
  • Oversee the research, development and execution of workflow application usage for process automation, facilitating strategy discussions where necessary.
  • Oversee changes to document design initiatives and coordinate with appropriate print processes.
  • Manage accuracy in mailings through performance monitoring, error tracking and partnering with other business units and vendors to accept and provide feedback in a professional manner.
  • Manage Central Issuance processes and standards as well as Instant Issuance processes as they relate to Mail Operations.
  • Manage vendor relations for the image archive, coordinating with users, Information Systems and other necessary areas for quality service, including testing and directing the training of others using the system, and communicating/managing issue resolution.
  • Manage vendor relations for the print vendor(s), ensuring timely customer statements, notifications and other mail processes.
  • Establish and manage standards for physical and electronic retention of documents and other information.
  • Research best practices and technologies in the marketplace to recommend changes to meet business needs for document management, process automation, records retention, and print and mail.
  • Mitigate/reduce overall risk through assessment review, product support, change controls and other risk monitoring activities
  • Protect the integrity and authenticity of records.
  • Proactively communicate departmental activities such as production issues, project activities, customer service escalations, etc. when necessary or as instructed by the deposit operations/ records manager.
  • Analyze and determine optimum staffing levels depending on volumes tracked as part of the quality assurance process.
  • Establish and maintain policies and procedures related to all records management functions.
  • Investigate and resolve problems for internal and external customers. Provide courteous, accurate, and efficient assistance to these customers regarding records management.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• B.A. in business or other field, or demonstrated equivalent of work experience.
• Experience in document management, mail operations and its relation to overall bank processes.
• Experience in process analysis and improvement.
• Supervisory experience including coaching, interviewing, hiring, training, delegation and performance appraisals.
• Strong organizational, research, analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Detail-oriented, with the ability to work under deadlines and to prioritize workflow on a daily basis.
• Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft office, and the ability to use them.
• Ability to work with minimal supervision with ability to work flexible hours. This may include working into the evening and on weekends to meet deadlines.
• Ability to maintain a high level of confidentiality due to the nature of this position and working with sensitive information.
• Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft Office and ability to effectively use them.

Bell Bank provides competitive compensation and an excellent benefits package.
Bell Bank
Equal Opportunity Employer