Customer Service Representative
Department: Comvox Co
Employment Type: Full Time
Location: Chicago, IL
Compensation: $38,000 - $47,000 / year
Description
Job Title: Customer Service Representative
Location: Chicago, IL
Company: Comvox Co.
About Comvox Co.:
Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we're not your average communications company.
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the voice of our company, providing exceptional customer service and support to our valued clients. Your primary responsibility will be to handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities

• Answer customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints and issues efficiently to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Provide product information and assist customers in making informed decisions.
• Work collaboratively with team members to achieve service targets and metrics.
• Proactively reach out to customers to follow up on previous interactions or inquiries.

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Familiarity with CRM systems and Microsoft Office Suite.

Benefits
Benefits:

• Competitive hourly wage with opportunities for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and flexible work schedules.
• Opportunities for career advancement and ongoing training.