Position Summary The Patient Care Coordinator at MIORA MN is a vital member of our healthcare team, responsible for ensuring a seamless and positive experience for patients. This role involves answering patient questions, ordering medications, and educating patients on supplements and medications. The Patient Care Coordinator will serve as a primary liaison between patients and healthcare providers, helping to facilitate comprehensive and coordinated care.
Job Duties/Responsibilities Patient Interaction and Support:
- Answer patient questions and provide information about the clinic's services, procedures, and policies.
- Assist patients with scheduling appointments and follow-up visits.
- Address patient concerns and provide support to ensure a positive experience
Medication Management:
- Coordinate and order medications for patients as prescribed by healthcare providers.
- Ensure timely and accurate processing of medication orders and refills.
- Communicate with pharmacies to get accurate pricing and resolve any issues related to medication availability.
Patient Education:
- Educate patients on prescribed medications, including usage instructions, potential side effects, and precautions.
- Provide information and guidance on recommended supplements, including benefits and proper usage.
- Develop and distribute educational materials to enhance patient understanding of their treatment plans.
Administrative Duties:
- Maintain accurate and up-to-date patient records in the clinic's electronic health record (EHR) system.
- Assist with the coordination of patient care, including referrals to specialists and coordination of diagnostic tests.
- Support the clinic's administrative functions, including answering phone calls, managing correspondence, and assisting with front desk operations as needed.
Coordination of Care:
- Collaborate with healthcare providers, nurses, and other clinic staff to ensure a holistic and integrated approach to patient care.
- Participate in team meetings and case conferences to discuss patient progress and care plans.
- Facilitate communication between patients and healthcare providers to ensure clarity and continuity of care.
Minimum Required Qualifications - Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare providers.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
- Proficiency in using electronic health record (EHR) systems and other healthcare software.
- Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
- Empathy and compassion for patients, with a commitment to providing high-quality patient care.
Education: - Registered Nurse (RN), Certification as a Medical Assistant (CMA) or Patient Care Technician (PCT)
Years of Experience: - Previous experience in a healthcare setting, particularly in patient care coordination or a similar role, is highly desirable.
- Knowledge of medical terminology and understanding of integrated healthcare principles.
Licenses / Certifications / Registrations: Preferred Qualifications: - Must hold current and valid license
Benefits All team members receive the following benefits while working for Life Time:
- A fully subsidized membership
- Discounts on Life Time products and services
- Retirement savings plan with company match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Maternity leave and adoption assistance
- Paid time off, including vacation and paid sick leave
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.