Location:

Join our team as a Health Care Counselor. In this role you are responsible for developing and maintaining maximum census in Continuing Care by selling to prospective external and current internal residents. You will also interface with residents, family members, department managers, nursing staff, resident services, social workers, accounting, medical staff, and sales while maintaining all confidential information regarding the residents.

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

Compensation: Commensurate with experience up to $80,000 / year.

How you will make an impact

• Tours prospective external residents and current internal residents through Continuing Care, offering an overview of the community, health care offerings, pricing, amenities, and availability
• Initiates and maintains contact with standby list members with the goal of reoccupying available Continuing Care units
• Supervises the coordination of move-in dates/admissions and transfer of residents throughout the continuum
• Notifies the physician, Director of Nursing, and Administrator of any medically complex resident seeking admission
• Train, develop, and manages the Admission Team by holding weekly/monthly informational and developmental meetings to include Medicare and Medicaid coverage changes, Managed Care information, and other pertinent information for family members considering admission to Continuing Care
• Coordinates and supervises outreach efforts and networking inside and outside the community
• Oversees all aspects of the move-in process for Continuing Care (insurance verification, paperwork distribution, room turnover, etc.)

What you will need

• Minimum of 2 years of experience in a related field is required
• Understanding of Medicare, Medicaid, and insurance benefits in a long-term care setting
• Proficiency in computer skills
• Exceptional customer service and leadership skills

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Siena Lakes is a vibrant continuing care retirement community located in North Naples, Florida. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Siena Lakes helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.