Job Title: Innovation Executive Assistant
Reports to: President and Chief Innovations Officer (CIO)
Classification: Full-Time, Non-Exempt
Tommy's is looking for an Innovation Executive Assistant / Innovation Coordinator to expedite company-wide innovation missions. This role will assist with coordination efforts thru enhanced planning, mission clarification, cadenced updates, and priority management and advocate for company-wide missions and the owners' priorities by working with department stakeholders to achieve results timely. The Innovation Executive Assistant will help advise executive teams on facts as to the state of the missions and the resources needed to achieve better results and support mission contributors by facilitating resources and communication.
Position Roles & Responsibilities:

• Assist CIO in organizing and executing innovation missions
• Organize and prioritize missions by priority and by departments
• Collaborate and bring together the stakeholders involved in the mission at an appropriate cadence
• Follow up and push next steps at the appropriate cadence
• Help team members with necessary resources to execute missions timely. "What can I help you with to get this to the finish line."
• Provide status updates to CIO and executive leadership team weekly, while knowing status' of each mission
• Develop process to organize, document, and report on company-wide innovation missions and status'
• Create a mission naming and ID process, file organization plan, and visual representation
• Be situationally aware of the proper urgency, pressure, and capacity of the stakeholders
• Investigate, gather data and analytics that contribute to a mission
• Advocate for Chairman projects and innovation missions
• Manage communications and social media daily for CIO
• Coordinate hospitality for VIP guests as Hospitality Director for "The Lodge" (2026)
• Special project support for non-innovation tasks
• Administrative support for scheduling, calendar management, logistics, etc. for both business and personal matters
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes:

• Ability to build rapport with team and present non-offensive to team when making requests

• Ability to work with all types of people and unify groups to achieve common goals

• Driven and ambitious, self-motivated
• Easy to converse with and ability to be firm while polite
• Knowledgeable about Tommy's org chart, and players on the teams
• Knowledgeable about general product categories at Tommy's
• Skills in communications and social media / publicity tool
• Experience with Jira project management tool preferred

• Technical savvy and proficient in Microsoft Office; experience within database systems a plus
• Excellent written and oral communication skills
• Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
• Strong organizational and time management skills; ability to multitask and prioritize workload
• Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Views customer care as high priority; exhibits a positive can-do attitude
• Displays a strong initiative and drive to identify gaps and fill them

What can Tommy's offer you?

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

Work Environment and Physical Demands
This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates primarily indoors with limited to no travel expectation.
To successfully perform the essential functions of this job, team member must be able to:

• Work and commute in all weather conditions
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
• Work in a fast-paced environment where they will often be multitasking
• Move about inside the office to access standard office equipment
• Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
• Remain in a stationary position 50%+ of the time, alternating between sitting and standing
• Ability to move and lift up to 30 pounds
• Drive between company locations and/or vendors or suppliers as needed while on job
• Frequently stand and move about inside fast-paced car wash environment

Overview of Tommy's Family of Companies:
Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.
Tommy's Express Operations consists of eleven Tommy's Express car wash locations in the following states, Michigan (8), Ohio (1), Florida (1), Texas (1). This is a quickly growing operation with intentions to open or acquire 3-5 new locations per year.
Tommy Car Wash Systems ("TCWS") is the power behind our Tommy's Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy's Express and Tommy Car Wash Systems make up the Tommy's Corporate brand, headquartered in Holland, MI.