Position Details

Position Information Requisition Number S4103P Home Org Name AU Performing Arts Center Division Name Administrative Effectiveness Position Title Customer Relations Coordinator Job Class Code CA43 Appointment Status Full-time Part-time FTE 1 Limited Term No Limited Term Length Job Summary Are you ready to be part of something extraordinary? Do you have a passion for delivering exceptional guest experiences?
The Jay and Susie Gogue Performing Arts Center at Auburn University is seeking a dynamic and passionate Customer Relations Coordinator to help create unforgettable experiences for our patrons! This role is the perfect opportunity for someone passionate about guest services and the performing arts to make a meaningful impact in a world-class venue.
What You'll Do:
As the Customer Relations Coordinator, you'll lead Front-of-House operations as the House Manager, ensuring seamless performances and exceptional service. You'll oversee the scheduling and management of Patron Service employees, fostering a collaborative and professional team environment. Your role will also involve coordinating ticket fulfillment, including seat assignments, CRM payment processing, and implementing customer service best practices. Additionally, you'll maintain accurate financial reporting and manage all cash, check, and credit card transactions with precision.
Why Auburn University?

• Award-Winning Employer: Forbes recognizes Auburn as one of the "Best in Alabama" employers, with an employee community known for its longevity and support.
• Exceptional Benefits: Enjoy state benefits that include a robust retirement plan (vesting after 10 years), substantial leave policies, and parental leave.
• Educational Perks: Take advantage of 15 free credit hours annually for employees and a 50% tuition waiver for dependents.

Why GPAC?
At GPAC, you'll work alongside a team committed to delivering artistic excellence. From hosting world-renowned artists to supporting local talent, this role offers the chance to grow your career while enhancing the performing arts community in a state-of-the-art venue.
Why Auburn?
Auburn is a vibrant yet peaceful community, offering top-ranked schools, award-winning restaurants, and a low cost of living. Just two hours from Atlanta and Birmingham, Auburn is the perfect blend of connectivity and small-town charm.
Take center stage in this exciting role at GPAC. Apply today and help us make every performance unforgettable!

Formal AU TItle: Coordinator, GPAC Patron Services Essential Functions

• Coordinates ticket fulfillment processing to include seat assignments, CRM payment processing, customer service best practices, reporting, and cash management accounting for all cash, check, credit card, and voucher transactions complying with University guidelines and policies. May serve as Box Office lead for performances and events based on assigned schedule.
• Provides customer service to patrons in person, by telephone and e-mail. Presents opportunities for special offers, performances/events, and services. Delivers positive and accurate information and assistance in response to inquiries. Listens to and resolves patron issues in a polite, friendly, and helpful manner. Professionally represents the University to all who visit the Box Office and Front of House.
• Provides assistance with CRM ticketing and point-of-sale software and hardware functionality and maintenance, event and series implementation and scaling, patron data analysis and reporting ticket sales, collections, and all other Box Office responsibilities associated with CRM ticketing software and hardware.
• Serves as the lead House Manager for performances and events ensuring venues are clean, orderly, and safe before, during, and after each performance/event. Working with the stage manager, determines when the house is ready to open to the audience. Co-manages the training of ushers ensuring they are familiar with the venues, routes of egress, and all safety procedures.
• Assists in the instruction and training of box office and front of house personnel in customer service, ticket order processing, ushering, house management, and other Front of House positions.
• Assists in house manager and usher training to ensure familiarity with venue layouts and basic safety procedures.
• Performs other related duties as assigned, providing an opportunity to learn different aspects of the role.

Minimum Qualifications Minimum Qualifications Coordinator

• High school diploma or equivalent plus 1 year of customer service experience in sales and service by phone, in-person, or online.

Senior Coordinator

• Bachelor's degree plus 2 years of experience in sales and service by phone, in-person, or online working with CRM ticketing and/or point-of-sale software.

OR

• High school diploma or equivalent plus 6 years of experience in sales and service by phone, in-person, or online working with CRM ticketing and/or point-of-sale software.

Minimum Skills, License, and Certifications Minimum Skills and Abilities

• Ability to handle varied situations that might arise such as stressful customer service situations with box office ticket sales and service.
• May encounter stressful customer service situations with patrons in the theater prior, during, and after performances as it relates to their needs, comfort, etc.
• May encounter emergency medical situations with patrons at performances. May encounter emergency safety situations at performances.
• Front-of-House and/or lobby experience as a house manager, lead usher, and/or usher for performances and/or events in theatres, arenas, and/or stadiums.

Minimum Technology Skills

• Strong knowledge of computer applications in Windows environments, including CRM ticketing software.

Minimum License and Certifications

• CPR and AED certifications are required or must be obtained within the first 30 days of employment.

Desired Qualifications Desired Qualifications Posting Detail Information Salary Range $31,870-$50,480 Job Category Arts/Museum Working Hours if Non-Traditional Based on event schedules, late nights or weekends may be required. City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 12/02/2024 Closing Date EEO Statement AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more. Special Instructions to Applicants Quick Link for Internal Postings