Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Member Experience Manager is dedicated to curating and enhancing ClubLife and increasing Club Member Growth. This individual is the face of the club and are responsible for sourcing, enrolling, onboarding, and connecting new Members. In addition, this role creates and hosts activities with the current Members and their guests to demonstrate Pride in Belonging.

Reports Directly To: General Manager

This role pays a yearly wage of $67,000 to 73,000 plus bonus
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until Oct 24, 2024
About the Venue:

At the University. For the City. We are not just Bears fans around herewe are fans of the city of Waco, and together with our members, we're doing big things to connect with and uplift the local community we call home. Baylor Club Members are enthusiastic about giving back to the city of Waco. In addition to many member-driven initiatives throughout the year, we are proud to partner with several local organizations to provide help to our neighbors in need. The epicenter of Waco, Texas's civic, social, and business communities with panoramic views of McLane Stadium and downtown over the Brazos River. Baylor Club brings the best and brightest of university alumni and Waco community leaders together to work.

Responsibilities:

Day to Day

1. Lead Member Experience Team in executing Membership Experience strategic plan.
2. Create ClubLife experience according to brand standards.
3. Ensuring a vibrant and connected member community.
4. Focus on At Risk Member Intervention and increased retention practices.
5. Communicate to employees and Members consistently and concisely via all channels.
6. Execute all Member Events and Programs with member and committee feedback.
7. Onboard/ new member connect steps.
8. Create storytelling and content focused communications.

Responsible for budgeting of dues lost, resignations and downgrades

Qualifications:

1. Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
2. .Experience of 3-5 Years in Hospitality, Customer Relations, or Marketing & Communications
3. Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising. 4.
4. Prior experience in leading a team or project to a successful outcome is preferred.
5. Advanced knowledge working with Microsoft Office suite, including Word, Outlook, and Excel.
6. CRM/Salesforce.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.