A career as an analyst in the Legal expertise and mortgage disbursement team at National Bank is a job where your ability to work in synergy with several partners is highlighted. With your excellent customer service, your proactivity, and your problem-solving skills, you take charge of legal needs and respond to requests from our internal partners.Your job:Respond adequately to requests from clients and stakeholders involved in files by providing professional and courteous serviceHave the opportunity to learn and develop within a team that values customer satisfaction, performance, collaboration and innovationPropose suggestions and optimization ideas for the continuous improvement of our operationsPerform electronic fund transfers to notariesValidate preliminary reports received from notaries. Make mortgage loan disbursementsAppropriately use the complex equipment and software required for your workThe incumbent must be able to identify the risks inherent in the activities of the mortgage loan financing sectorYour team:You will join a team of 30 people made up of Technical advisors and Senior clerks who handle legal expertise and mortgage disbursements. You will report directly to the director Marie-Pier Desmarais.The work schedule is variable from monday to friday between 7:30 a.m. and 6 p.m.Prerequisites:High school diplomaExperience in customer serviceKnowledge of proactively building relationships and great ability to establish solid customer relationshipsKnowledge of the mortgage product Your benefitsIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.Health and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinicThese are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.We're putting people firstWe're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?Come live your ambitions with us!!