Company Description

brandor™ is a branded merchandise agency with in-house design, technology, and logistics capabilities, based in Hanover, Maryland. We help connect brands with their target audience through strategic branded merchandise programs and advanced project management and logistics. As brandor™, we continue the legacy of Adform Creative, founded in 1978, evolving into a leader in strategic branded merchandise. The team at brandor™ embodies the essence of being brand ambassadors for their clients.

We are a small team where everyone is part of the "brandor family". If you are the kind of person who cares for others, is meticulous to details, is willing to work hard, has a passion to get things done, and is hungry to learn and grow, we are the right fit for you!

Role Description

This is a full-time on-site role for an Customer Webstore eCommerce Manager at brandor™ in Hanover, MD. The person in this role will be responsible for coordinating the building and launch of client webstores as well as the ongoing maintenance, support, and customer service that accompanies them. The role includes both working with other brandor team members on a day-to-day basis as well as working directly with clients as required.

Position Type

Full-time

Shift

Typically Monday - Friday | Full-Time is 8:00am to 5:00pm

Job Location

brandor MD Location located at 7255 Standard Drive, Hanover MD 21076

Typical Responsibilities Include:

• Project Management of Store Builds & Launches
• Assisting with store builds as required
• Building Demo Websites for prospective clients
• Ongoing program reporting to clients
• Assisting with eCommerce customer support as needed
• Limited Front-end Store Design Tweaks & Product Loading and Maintainance

Qualifications

• Previous experience in a similar eCommerce role required
• 3+ Years of Experience in the Promotional Product Industry is ideal
• Strong Customer Service abilities
• Project Management training or experience is a plus
• Excellent communication and interpersonal skills
• Ability to motivate and guide team members effectively
• Proficiency in CRM software and sales analytics tools
• Proficiency in eCommerce platforms such as Shopify, Brightsites, or WebJaguar

Benefits

• Flexible Scheduling
• Small Team that Cares
• 401(k) Retirement plan
• Dental Insurance
• Vision insurance
• Health insurance
• Life insurance access
• Paid time off
• Plus state-mandated benefits