IDR is excited to announce an opportunity for a talented Desktop Deployment Technician to join our esteemed client's team in Nashville, TN. This role is perfect for a tech-savvy professional with a knack for problem-solving and a passion for providing excellent technical customer service. If you're ready to take your career to the next level within a dynamic, team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Desktop Deployment Technician:

- Installation of new workstations, including hardware, operating systems, and application software, adhering to departmental standards.

- Researching and developing solutions to complex technical issues.

- Utilizing Microsoft SCCM to install OS image and software.

- Documenting known issues and resolutions for internal team reference.

- Reviewing literature, consulting with experts, and coordinating with vendors to identify suitable hardware and/or software solutions.

- This role is a 6-month contract-to-hire position.

Required Skills for Desktop Deployment Technician:

- 1-3 years of experience supporting Windows 10 operating systems.

- 1-3 years of experience supporting and configuring computer hardware/software.

- 1-3 years of experience working in a technical customer service environment.

- 1-3 years of experience working with a ticket tracking system (e.g., Microsoft SCSM, ServiceNow, Cherwell, etc.).

What’s in it for you?

- Competitive compensation package

- Comprehensive benefits, including Medical, Vision, and Dental

- Opportunity to work with an industry-leading organization

- A close-knit, team-oriented culture

Why IDR?

- Over 25 years of proven industry experience in 4 major markets

- Employee Stock Ownership Program

- Medical, Dental, Vision, and Life Insurance

- ClearlyRated's Best of Staffing® Client and Talent Award winner for 11 consecutive years