IT Training & Support Specialist

job
  • Franklin Fitch
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Job Summary
Location
New York ,NY 10261
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
14 Jan 2025
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Job Description

IT TRAINING & SUPPORT SPECIALIST | NEW YORK | LAW FIRM | $90,000 - $130,000


? Do you love providing end-user support & troubleshooting technical issues?


? Are you looking to design and create learning & development material?


? Do you enjoy teaching & educating individuals on state of the art technology?


We are looking for an IT Training & Support Specialist to join an industry-leading law firm. You will be joining a supportive and collaborative environment, who are committed to delivering excellence to their end-users. They have established an award winning company culture, where transparency and openness is fundamental, encouraging people to truly be themselves.


You will take ownership of end-user training in their NYC office, where you will play a role in defining the firm's curriculum, designing and creating training resources, and delivering the content. You will also be involved in providing end-user support, taking escalations from the helpdesk team, and ensuring the smooth running of their IT function.


What will this role look like?

? Create training materials and establish the curriculum.

? Hosting Q&A sessions for end-users on new software & platform roll-outs.

? Evaluate training needs, identify areas for development & engage in continuous improvement.

? Provide end-user support on technical issues, taking escalations from the helpdesk team.


What do you need?

? MUST have previous experience working in a law firm.

? Experience training end-users on MS Office, legal applications & Windows.

? Ability to troubleshoot technical issues and provide excellent customer service to end-users.

? Be a self-starter who is always looking for ways to improve the end-user experience.


What is in it for you?

? Opportunity to have a seat at the table when it comes to defining the curriculum.

? Working in a collaborative environment where new ideas are encouraged.

? Access to some of the best tools on the market, in a firm who invest heavily in technology.


Sound interesting? Reach out now or apply to the ad to secure yourself an interview.

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