Are you detail-oriented, organized, and passionate about delivering exceptional service to business clients? 13 Fifty Apparel, a leading e-commerce brand specializing in high-quality products for first responders, is looking for a Customer Service Associate to work with the extended team on all business-to-business tasks in order to

ensure seamless client interactions and outstanding service. We are looking the right experienced person to join our team .

Responsibilities

• Client Communication: Respond promptly and professionally to client emails and phone calls, addressing inquiries about orders, products, and services.
• Order Management: Accurately input production orders and manage order tracking, ensuring timely updates and communication with clients.
• Relationship Building: Serve as the primary point of contact for B2B clients and our Product Specialists, building strong, long-term partnerships.
• Coordination: Work closely with production, fulfillment, and operations teams to ensure orders meet client specifications and deadlines.
• Problem Resolution: Handle and resolve client concerns efficiently, maintaining a high standard of professionalism.
• Administrative Support: Maintain accurate records of client interactions, orders, and communications.

Qualifications

• Proven experience in customer service, ideally in a B2B environment.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficient in CRM systems, email platforms, and order management software.
• Working knowledge of Microsoft office products, especially excel.
• Ability to manage multiple tasks and prioritize effectively.
• A team player with a proactive and solution-oriented mindset.

Why Join 13 Fifty Apparel?

• Work for a brand that values quality, community, and purpose.
• Be part of a mission-driven team supporting first responders.
• Competitive compensation and benefits package.
• Opportunities for growth and development in a fast-paced, growing company.

• Retail Apparel and Fashion

Full-time

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