Title: Administrative Assistant (Field Service Admin)

Length: Contract, 5+ months

Industry: Manufacturing/distribution, scientific instruments, about 50 employees in this office, 3 people on this team

Location: Concord, MA (free parking), WFH situation: Hybrid (Mon, Tue & Wed in the office)

Why open: Busy. Need an Admin to support volume of work. This team schedules repair & service calls for their Field Service Techs. This job is doing administrative, order entry and operations work to support the team.

Must haves:

-2+ years of administrative experience in a corporate setting

-Can write professional emails to clients

-Excel (proficient)

-Vaccinated for Covid (just first 2 shots)

Preferred:

-Has used CRM's and databases (they use multiple systems like SAP & Infor)

Job Description:

The Field Service Administrator will assist our Schedulers in all areas of administrative tasks.

Responsibilities:

• Follows up with service quotes sent to customers
• Notifies customers when their equipment ships from our factory
• Emails the preinstall checklist, follows up, receives, and processes checklist
• Maintains Preventative Maintenance Backlog report, contacts customers to schedule service
• Receives, processes, and follows up on Field Service Reports
• Performs other related duties as assigned.

Required Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks
• Proficient with Excel and Microsoft Office
• 2+ years of administrative experience