Job Description

Position Title: Quality Assurance Manager

Reports To : Plant Manager with dotted line to Corporate Quality Manager

Position Location: Winston Salem, North Carolina

Direct Reports: 1 Quality Engineer, 1 Sr. Quality Specialist, 1 QA Clerk, 11 lab technicians

Position Summary : The QA Manager will be based in the Winston Salem, NC area and will travel to customers and vendors as needed.

• Duties and Responsibilities: Oversee all aspects of company's QA department
• Will assist the Quality Specialist in the management of a QA clerk and a team of lab technicians
• Responsible for all aspects of document control including the creation and revision of documentation,processes, and standards
• Maintain an internal audit system
• Manage customer audits, supplier audits, and participate in customer/supplier visits
• Responsible for overall supplier quality
• Approve and maintain visual inspection standards, physical testing specifications, and customer specific requirements
• Manage certification and calibration of ASTM testing equipment for the plant
• Monitor quality reporting data, returns/allowances as a percentage of sales, and customer scorecard ratings
• Assist the Plant Manager in maintaining Material Review Board (MRB) process to properly disposition all material
• Manage Certificate of Analysis (COA) process for incoming raw materials and finished goods
• Assist process engineers with FMEA and Control Plan maintenance
• Respond to customer concerns including authorization of credit requests or returns
• Assist in root cause analysis and develop corrective action strategies for internal and customer related quality issues
• Lead and support all efforts to maintain our IATF 16949 and ISO/IEC 17025 certifications
• Assist the Corporate Quality Manager in acquiring the AS9100 certification

Requirements:

Education:

4-year degree, preferably in a technical area, e.g. engineering

Work Experience:

• 5+ years
• Team management/supervision
• Prefer experience with Minitab or similar statistical analysis software package, and Lean Six Sigma manufacturing methodology
• Must have experience with IATF16949, and/or AS9100.