"Local Candidates only"

Job Details:

Job title:: Call Center Agent

Duration :: 6 months

Payrate :: $20/hr

Shift :: Monday-Friday; 7:45am-5:15pm

Location :: Phoenix, AZ, 85007

Start date :: ASAP!! REMOTE

Position Description

Remote but needs to report to office first day for orientation.

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.

To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

-Answering incoming phone calls in a fast-paced environment.

-Resolving Tier 1 level issues

-Reviewing taxpayer accounts

-Verifying, gathering and simultaneously updating key information

-Educating taxpayers of online resources and current tax policies

-Submitting requests for payment arrangements

-Participation in all team engagement activities.

-Meeting performance expectations

Skills Required

• Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred

Spanish-speaking preferred.

Experience Required

Previous two positions should each be at least one consecutive year in a fast paced call center.

National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

Experience Preferred

Experience with participating in process improvement activities

Education Required

High school diploma or equivalent.

Education Preferred

Associate degree or higher