Healthy Hound Playground is an upscale dog daycare, boarding kennel and grooming salon located in Rockville, MD. We are seeking a Front Desk Receptionist to add to our team who loves dogs, has excellent phone and email etiquette, and is able to make customers feel welcome at our facility.

Candidate must have the following skills:

• must be available to work one weekend day and holidays
• adept at learning POS software
• excellent customer facing skills with an outgoing and friendly demeanor
• excellent email and phone etiquette
• excellent organizational skills
• ability to memorize and follow processes
• ability to multitask
• ability to maintain a calm, professional demeanor in a fast paced environment
• attention to detail

This position is can be fast paced during morning drop-offs and evening pick-ups and requires great attention to detail as there are a lot of moving parts. .

The position requires extensive communication and coordination among your peers. A working phone, voicemail, and general responsiveness is required.

The position requires reliability as we are a retail establishment and you will be responsible for both opening and closing the facility.

The training period is 4 weeks and is paid.

Responsibilities of Customer Service Associate:

• Providing excellent customer service
• Welcome all customers promptly with an outgoing and friendly demeanor
• Doggy check in & check out
• Working with a POS kennel software
• Answering phones
• Responding to customer emails in a grammatically correct and professional manner
• Learning and following policies and procedures
• Ensuring all daycare, boarding and grooming reservations are accurately entered and approved in our system & ensuring all new dogs are properly signed up
• Monitoring and obtaining vaccination records from customers and vets
• Giving helpful tours of the facility
• Selling daycare, boarding and grooming packages
• Answering phones, including customer calls & educating them on our processes and services we offer
• Reception area cleaning

Perks

• Heathcare offered
• Free dog daycare / dog boarding (terms apply)
• Discounted dog grooming
• Upward mobility for outstanding employees

To learn more, please visit our website or watch our video linked below!