Description
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Maple Tree Inn is seeking a night auditor/part-time guest service agent to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today!!
Responsibilities
•Provide exceptional service to all hotel guests during their stay
•Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
•Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
•Perform additional bookkeeping, administrative, and accounting procedures as required
•Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Qualifications
•Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
•Great communications. and excellent customer service skills are required
•Proficiency with computers is required; experience with reservation and accounting software is desired
•Some college is preferred but a high school diploma or equivalent is required
•Overnight shift; requires flexible hours