Hours: 11 pm to 7 am, Part Time, Sunday and Monday nights and occasional relief for vacations.
Camp Lucy is looking for a Front Desk Agent for their Luxury resort, located in Dripping Springs, TX. We are looking for a personable, friendly team member with a guest-first mentality and a fantastic work ethic. Camp Lucy is nestled on a gorgeous Hill Country Ranch overlooking Onion Creek in Dripping Springs. Home to the premier wedding and special event venues and luxury accommodations
Benefits:

• Company discounts
• Lucrative referral program
• Health benefits for Full-time employees
• Paid Holidays for Full-time employees

• Must work Overnight
• Must have TABC and Food Handlers or willing to obtain one
• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged.
• Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone.
• Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone.
• Assists with the responsibilities and duties of Concierge and Guest Experience Services
• Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.
• Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Effectively monitors all daily operations in the lodging office for both the staff and the guests
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
• Other duties as assigned