JOB DESCRIPTION
Customer Service Rep
Please complete minimum of 1 reference check and include this in the comments section in VNDLY.
Requirements:
Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
•Handling patients, referral sources, and administrative department inquires
•Communicating with insurance companies and/or prior authorization requests
•Entering patient information into a customer information system
•Ensuring customer satisfaction and assisting them with issues/concerns related to their health
•Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
•Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
•Becoming educated in qualifications of multiple insurances to ensure clean order intake
* Other job duties may be assigned as needed
Job Requirements
We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
•High School Diploma or GED, some college-preferred
•Minimum 1 year of Customer Service
•Ability to convey a positive and professional image to customers and employees
•Maintain composure in high-pressure situations
•Capable of following an issue through to its conclusion