The Global Gaming Guest Services Agent, serves as a casino agent, ensuring guest requests, questions, and issues are addressed pre-and-post voyage. The role is responsible for making sound comping decisions according to company comping guidelines based on guest onboard casino play and other factors. This person is also responsible for providing information on guests to relevant teams, including reservations and shipboard casino personnel. The Guest Services Agent also serves as a key contact in the administration of casino events, including tactical support of the relevant stakeholders in ensuring that key elements of the group experience are delivered.
Essential Functions:

• Serves as the shore-side equivalent to the shipboard Casino Host. Comfortable in developing new guest relationships through both verbal and written outbound and inbound communication.
• Coordinate all casino credit requests, applications, procedures and approvals.
• Deals with escalated issues from reservations and shipboard teams related to guest casino offers and comps.
• Process amenity and other complementary services for qualified casino guests, including for groups and events.
• Provide miscellaneous support for across casino marketing /management teams.
• Process and distribute casino tax-related queries upon request.
• Update and manage weekly reports, guest and credit lists; distribute throughout appropriate fleets.

Qualifications & Education:

• High School Diploma or equivalent required; higher EDU in Marketing or related preferred.
• 2 years of relevant experience or customer service required.
• Strong computer and MS Office skills.
• Preferred experience in casino or hospitality.
• Excellent communication and phone etiquette.
• Ability to work hybrid in Doral when needed.
• Comfortable working a temporary position for busy season.

The pay for this position is $22 an hour, paid every Friday.
Benefits through CGC : Dental, Vision, STD and/or LTD, Voluntary Life & AD&D, Accident, Critical Illness, Hospital Indemnity, Health Advocate EAP, and Health Equity Commuter Benefits, ZayZoon, and 401k.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws