Our client is currently seeking a Customer Service Agent. This is a key position responsible for providing customer support for our E-Commerce division. You will be responsible for ensuring to uphold company-wide best practices when responding to client inquiries while developing and maintaining excellent relations with all employees, clients and other stakeholders. 

RESPONSIBILITIES

• Respond to customer inquiries via the online chat, e-mail or over the phone
• Follow up on customer order or delivery issues and escalate to the proper channel when necessary
• Work with the leadership team to help identify opportunities to expand the customer base and increase productivity 
• Ensure effective communication between on-site team and facility
• Complete data entry when required 
• Any other relevant tasks as required

QUALIFICATIONS 

• 1-3 years of prior experience in a customer service or other related role 
• Proficient in Word, Excel and Outlook 
• Sound judgement and decision-making capabilities 
• Strong business acumen and ability to work in a fast-paced, multi-tasking environment.
• Perfectly bilingual, orally and writing 

Aside from being passionate about interior design and tech, there are plenty of reasons to be part of this high-growth, ecommerce company. You get to work alongside a group of fun-loving, hard-working people who enjoy winning as a team! A few other perks of joining a magical team:

• A brand new, beautiful workspace in Montreal's vibrant Sud-Ouest with office overlooking the canal
• Casual dress code
• Collaborative approach, innovative and culture of integrity
• Career progression