The Systems Analyst analyzes technology systems and related processes to identify and design improvements. Coordinates with engineering/systems team to develop the most cost-effective solution for small to medium efforts.

• Takes in requirements from business analysts and documents technical requirements
• Defines minimum feature set and user acceptance criteria
• Assesses configuration options to meet requirements and specifications
• Applies increasing knowledge in system features and technology standards
• Performs troubleshooting and investigates root cause of systems issues
• Documents technical solutions to identified problems
• Assists in testing and participates in test phases prior to UAT
• Updates technical specs based on testing, prioritized defects or post-release lessons learned
• Supports communication for application/system deployment
• Works to ensure application availability and identify SLAs for operational readiness
• Collaborate with cross-functional partners to align on best practice solutions to deliver business outcome