Direct applicants only please, this role requires candidates local to Des Moines who can report to an office 40 hours a week. PLEASE NOTE, this is a 3-month contract role.

PURPOSE

• Provide hardware, software, and mobile support for business and IT users within the organization primarily in West Des Moines with smaller offices located in other areas.

ACCOUNTABILITIES

• Install, maintain, and update PC hardware and software

• Test, configure and troubleshoot within one or more of the above areas.

• Perform regular monitoring to ensure efficient operation and accuracy.

• Identifies, escalates, and makes recommendations for improvement.

• Communicate to stakeholders regarding status, quality, risks, and operations.

• Complete and document break/fix incidents and move/add/change requests.

EDUCATION & EXPERIENCE

• Desktop support experience required.

• Certifications are a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Looking for proficiency in the following areas:

troubleshooting PC hardware issues for laptops, desktops, and mobile devices; understanding of the Windows 10/11 operating system.

• Strong analytical skills.

• Good attention to detail.

• Excellent verbal and written communication skills.

• Ability to make decisions, use independent judgment, establish priorities, and work effectively on multiple initiatives concurrently.