Technical Project Manager - ServiceNow – Contract – Hybrid to Burbank, CA – $80.00 - $88.00/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Technical Project Manager - ServiceNow in Burbank, CA.
Skills & Requirements
• 5+ years of applicable program management experience within the ServiceNow platform, within a large enterprise environment
• Project experience relating to implementations, customizations, changes, etc. (ServiceNow preferred)
• 2+ years’ experience serving in a leadership role on a mid to large-sized Agile development team that was diligently applying Scrum principles, practices, and theory.
o Must demonstrates organizing teams through Agile ceremonies, e.g. product backlog refinement, preplanning, planning, daily standups, sprint reviews, and retrospectives.
• End-user experience and a moderate level of competency in the use of modern program and project management tools, such as ServiceNow, PPM, Clarity, Smartsheet, MS Project Online, etc.
• Proficiency with a wide range of productivity tools, including collaboration software (e.g., Slack, MS Teams), and standard MS Office tools (e.g., Outlook Online, OneDrive).
Role Description
• Manages a project or multiple projects with ServiceNow Engineering teams on development and implementation of products or solutions.
• Works with clients to understand business objectives and translate them into technical execution plans. • Collaborates on configuration/development of system processes. Frame problems, design solutions, alternatives and product strategy for development teams. Has technical depth/domain expertise to drive project milestones.
• This role does not have responsibility over product development but requires a technical background (understanding of software lifecycle, engineering, and product development) in order to complete its overall project management responsibility. Manages engineering, technical, and procurement activities related to planning, executing, supervising, control of technical and operational. Monitors the project from initiation through delivery including planning and directing schedules and resources. A technical program is a group of projects that may span over a year(s).
• Technical Management
o Oversees project delivery processes and partners with Solutions Engineers and Platform Architects, Product Owners to ensure the technical delivery teams are collaborating on the capabilities of ServiceNow and the associated products and tools
o Experience in systems analysis, gathering business requirements, user/development coordination or as a liaison, design, planning, test case creation/UAT, knowledge management and pre/post implementation analysis would be highly desirable.
o Oversees project delivery processes and partners with Solutions Engineers and Platform Architects and Product Owners to ensure the technical delivery teams are collaborating on the capabilities of ServiceNow and the associated products and tools
o Experience in systems analysis, gathering business requirements, user/development coordination or as a liaison, design, planning, test case creation/UAT, knowledge management and pre/post implementation analysis would be highly desirable.
• Financial Management
o Responsible for finance/budget responsibilities for programs of high complexity and large budgets (<$25M).
o Analyzes, measures and recognizes the financial impact of various project actions, participate in analyzing and using financial data to identify key project issues, and maintains budget tracking and monitors budget expenditures
• Status Reporting
o Prepares program/project status reports to demonstrate project overall health, key performance indicator (KPI), risk, issues, accomplishments, next steps, and escalation requests
o Proactively identifies and resolves issues and risks on programs/projects to meet program commitments
o Supports executive level project status presentations and dashboards
o Creates data visualization elements to provide a graphic demonstration of project analytics and metrics
• Communication
o Leads with practicality and wisdom in the midst of competing priorities and diverse personalities.
o Operates as an independent and dynamic program leader. Highly adept at influencing without direct authority
o Facilitates Program update and project team meetings effectively, ensuring the desired outcomes are achieved
o Distributes timely and effective Program or project meeting updates and call to action updates across project teams
o Demonstrates effective communication skills to facilitate project-related conversations with technology senior leaders/managers/directors and service owners alike, and driving tasks and project dependencies to completion across multiple supporting teams
o Escalates need for guidance and support to direct manager effectively
• Project Management Lifecycle Disciplines
o Working knowledge of the integrated systems lifecycle development utilizing different – and sometimes – multiple development models (e.g., agile, waterfall, hybrid, etc.)
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.
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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information