Stefanini Group is hiring!

Stefanini is looking for a Deskside Technician in Massena, NY

For quick Apply, please reach out to Madelaine Yu

Email:

• Client is a global provider of lightweight multi-material solutions, focused on the automotive, industrial gas turbines, commercial, transportation, and building and construction markets.
• The Company also provides titanium, aluminum, nickel-based super alloy, and specialty alloy solutions.
• This is a temp-hire position.

Requirement

• We are seeking a self-starter with excellent customer service orientation and technical skills in deskside support.
• The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users.
• We are looking for an energetic, enthusiastic, highly motivated and organized individual.
• A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embrace new technology and change quickly.
• The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.

Skills:

• Deskside support experience and Basic troubleshooting skills including hardware, software, printing, networking, file shares, etc. Windows 10 experience – ability to resolve Windows 10 Operating System Issues and Errors.
• Proficient in the latest Microsoft Office Applications (Office 365) Remedy \ Service Now or related ITSM ticketing tool experience Printer support can include various brands of printers, various types of scanners.
• Familiarity with Microsoft Active Directory Experience with computer asset tracking Experience with user ID creation Some experience with support and administration of network phones (VoIP system).
• Understanding of Symantec Virus Scan software Ability to work with multiple platforms, devices, etc.
• Ability to research and resolve technical issues and know what to do next and/or when to escalate for help Ability to walk and bend and perform labor-related duties of connecting computer equipment Ability lift to 50 lbs.
• When moving electronic equipment Ability to maintain and abide with compliance activities driven from a central compliance group.
• Ability to communicate technical information to non-technical audiences Must be amenable with doing Overtime or off-hour work when needed.
• Strong sense of customer service Good organizational skills.
• Excellent Verbal and Written Communication Skills Ability to multi-task Team-oriented / team player and other duties as requested.